Lifetime Warranty
We, Solo Stove Europe, B.V., Geyssendorfferweg 15, Unit DC2, 3088GJ, Rotterdam, Netherlands, KVK-Number 83392440, VAT NL862856577B01 (“Solo Stove”), guarantee each and every Solo Stove product to be free of manufacturing defects for an unlimited duration starting from the initial date of purchase. We will repair or replace with a new product, at our option, any genuine Solo Stove product sold by an authorized retailer that is deemed defective. Solo Stove’s guarantee covers all costs related to restoring the proven defective product so that it conforms to its original specifications, through the repair or replacement of any defective part and the necessary labour.
The Solo Stove guarantee is valid only on presentation of a proof of purchase. The Solo Stove guarantee does not include and cover product deteriorationt hrough normal wear and tear or due to misuse. If your Solo Stove product was damaged due to misuse, our customer service team can analyze the
damage and may be able to suggest options for you to remedy. If your Solo Stove product is unable to be repaired after misuse, we will extend a one- time courtesy offer, allowing you the option to purchase a new Solo Stove product for 50% off of our MSRP price listed on the website. Guarantee
claims are applicable only in the country where the consumer has purchased the respective Solo Stove product.
Solo Stove's guarantee is an extra benefit to the consumer which is independent of and does not affect the consumer's statutory warranty rights or other statutory rights that cannot be excluded or limited. The consumer may assert any statutory rights at the consumer’s sole discretion. For guarantee claims, please complete this form: https://eu.solostove.com/warranty-claims or complete the Contact Us form in the navigation menu of the Site.