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Privacy Statement

Thank you for doing business with Solo Stove Europe B.V. (“SoloStove,” “Company,” “we,” “our,” or “us”). We are the controller with regards to processing activities described in this Privacy Policy. We hope you find our website, products, and our other services (collectively, the “Services”) helpful and useful.

This Privacy Policy applies to everybody who interacts with us online or otherwise. Since different portions of the Privacy Policy will apply differently to the various groups who interact with us, we have tried to clearly categorize the types of information we process and how we do so. If you have any questions about this Privacy Policy or how we handle your information, please e-mail us at

1. Data We Collect

We always seek to improve our Services to you, and that requires that we collect, store, share, and use information about you and your usage preferences. As we do so, we are absolutely committed to protecting your privacy and the security of your personal information.

In this Privacy Policy, we use the word “personal information” to describe all the information we collect that may identify, relate to, describe, or is reasonably capable of being associated with you and your use of our Services. We may refer to the different categories separately, but when we use the word “personal information,” we mean all the different categories described in this Privacy Policy. The term “personal information” does not apply to de-identified and aggregated data that may be derived from personal information, such as traffic patterns, search activity, and other information that cannot be reasonably connected with any individual (“De-identified Data”). We may use De-identified Data for our own purposes in any manner and without attribution or compensation to any person.

By accessing or using any of the Services or by otherwise interacting with us online, you consent to our use of your personal information as described in this Privacy Policy.

We collect personal information in the following circumstances:

  • Creating an account.You are not required to create an account to purchase our products. If you decide to create an account however, you will provide us with certain information, such as your name, email address, username, and password. If your account is created while placing an order, we will also request your shipping address and phone number.
  • Purchasing a product from our website. When you make a purchase, you are given the option of logging into an account or checking out as a guest. In either case, when you purchase a product, you will provide us with information, such as your name, email address, phone number, and shipping address. We use Bolt Financial, Inc., as our checkout service provider. Personal Information collected by Bolt is subject to Bolt's Privacy Policy, which can be found here
  • Making a payment.When you make a payment to Solo Stove in connection with a product purchase, you may need to provide personal information to our third-party payment processors. Such personal information may include your name, address, phone number, and payment information, including your credit card number.
  • Information provided to Solo Stove.We collect personal information you provide to us when you communicate with us via email, call our customer service department, participate in a survey, or join our rewards program. We also collect your information when you post a product review, refer a friend, or post comments on social media. If you post content on public facing areas of the website or other social media you will not be subject to the privacy protections identified in this Policy.
  • Automatic collection.We use (via third parties) automatic data collection technologies to collect certain information about you, your equipment, browsing actions or patterns. This information may include your Internet protocol (IP) address, location data, cookie identifier, browser type, Internet Service Provider (ISP), referring/exit pages, the files viewed on our website, operating system, date/time stamp, and/or clickstream data. We use this data to analyze trends in the aggregate and to tailor our website to make a better customer experience.
  • Technology.Solo Stove, along with its partners, use cookies, flash cookies, pixels, server logs, web beacons, and other similar technology to administer the website, identify devices, track users’ movements around the website, analyze trends, and to gather information about those visiting our website. Non-personal information that we collect using these technologies may be combined with other information about you.
  • Third-party collection. Solo Stove uses third parties to help administer the website and provide products to you. Solo Stove may receive information about you from third parties to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you.
2. Lawful Reasons for Collecting and Using Your Personal Information

We collect personal information from you in the variety of ways listed above for lawful reasons, primarily to provide you with information related to our products and fulfill our obligations to you upon purchase. For example, we may use your personal information to:

  • Operate this website, including tailored content to you based upon your interests, purchases, and preferences;
  • Analyze functionality of this website;
  • Provide you with products and fulfill product orders;
  • Protect the safety and interests of us or other visitors to the website;
  • Notify you about changes;
  • Provide product information, marketing, or advertising;
  • Communicate with you via email or SMS (based upon your explicit written consent) related to your account, products, and other services to you.